Disney Fantasy ‘Engine Technical Problem’ on September seventh Ends in Altered Itinerary – Skipping Castaway Cay to Sail Again to Port Canaveral • The Disney Cruise Line Weblog
Late final night time, friends onboard the Disney Fantasy realized through a notification within the Disney Cruise Navigator app from Captain Michele, right now’s scheduled cease at Castaway Cay could be skipped to permit extra time for the ship to return to Port Canaveral. In line with studies from friends onboard, the ship skilled some type of technical challenge on Thursday which is leading to a decrease crusing pace.
Visitor acquired the next communication through the Disney Cruise Navigator app.
Good Night
That is Captain Michele.
I apologize for such a late message; nevertheless, I’ve some necessary data to share with you. Earlier this night we skilled an engine technical problem. This has resulted in a lack of pace. There isn’t a trigger for any concern and our security is by no means compromised. Attributable to our lack of pace, we won’t be able to make our name at Castaway Cay and we are going to proceed on to Port Canaveral to reach as per our authentic schedule. A letter detailing extra data will probably be delivered to your stateroom in a single day.
Please proceed to take pleasure in your night.
Thanks to your understanding.
Visitor Service message DCL Navigator App – 9/7/2023
As of this morning, the Disney Fantasy was simply east of Eleuthera crusing round 15 knots will beneath her typical cruising pace of 22kn.
Company acquired the next letter this morning with $250 onboard credit score to every stateroom and a 25% low cost on a future crusing.
Pricey Valued Company,
As we shared earlier, resulting from a technical challenge with the ship’s propulsion system, the Disney Fantasy is crusing at a lowered charge of pace. Regrettably, it’s needed to regulate our itinerary and we are going to not have the ability to go to Castaway Cay on Friday.
We all know that that is disappointing information and apologize for the modification to our itinerary. To point out our appreciation to your understanding, we will probably be offering an onboard credit score of $250 for every stateroom to make use of throughout this crusing. This credit score will robotically seem on the stateroom account and can be utilized onboard in the direction of the acquisition of shipboard companies, merchandise, meals and drinks, or Port Adventures.
Moreover, every reservation will obtain a 25% low cost* on a future cruise taken previous to September 2, 2025.
Port charges for Castaway Cay will probably be refunded to your authentic type of fee, in addition to any pre-reserved Port Adventures at Castaway Cay.
We respect your understanding and are devoted to making sure that you simply and your loved ones have an pleasant remainder of your trip onboard the Disney Fantasy.
Sincerely,
Forged & Crew
Disney Cruise Line
* To redeem the 25% future cruise low cost, please contact us at 407-566-3457 or 800-951-3532 or your journey agent after September 21, 2023, and reference your present reservation quantity to obtain the low cost on a future cruise; the longer term cruise should start inside 24 months of September 2, 2023. This supply is non-transferable, has no money worth, and is legitimate for under these Company who’re on this September 2, 2023, voyage. Future cruise low cost is subiect to blackout dates and isn’t legitimate for and excludes vacation and maiden voyage sailings. Contact us or our journey agent for blackout dates and different restrictions. All reservations are topic to Disney Cruise Line phrases and circumstances.
