[ad_1]
Location: Pune
Firm: Cummins
Description
Diagnoses and completes much less advanced repairs to engines on the buyer’s website.
Engages clients in a courteous {and professional} method. Anticipates and ensures immediate and environment friendly consideration to buyer wants.
Applies the usage of specialised instruments and follows documented procedures and insurance policies to diagnose and full much less advanced repairs, together with figuring out and getting ready required elements and instruments.
Performs preventative upkeep actions as per documented schedules and requirements on engine and associated parts within the discipline.
Escalates unresolved points to extra skilled Area Service Technicians and/or Supervisor.
Completes required documentation, corresponding to service worksheets, timesheets, guarantee claims, high quality paperwork by way of handwritten kinds or enterprise system enter screens.
Identifies extra service alternatives with buyer.
Completes coaching consistent with ability and enterprise necessities.
Maintains service car and instruments for cleanliness and correct operation.
Guarantee adherence to all related Well being Security & Environmental insurance policies, procedures and laws and experiences any points / incidents to website administration and to their supervisor.
Abilities
Communicates successfully – Creating and delivering multi-mode communications that convey a transparent understanding of the distinctive wants of various audiences.
Manages complexity – Making sense of advanced, excessive amount, and generally contradictory info to successfully remedy issues.
Buyer focus – Constructing robust buyer relationships and delivering customer-centric options.
Develops expertise – Creating individuals to satisfy each their profession targets and the group’s targets.
Self-development – Actively searching for new methods to develop and be challenged utilizing each formal and casual improvement channels.
Service Documentation – Creates and verifies buyer, tools and technical info; captures particular knowledge utilizing required service instruments; follows procedures and paperwork required info within the service administration system to be able to have an correct file of the work finished.
Technical Escalation – Obtains product technical situation info and makes use of accessible assets together with knowledge administration instruments; elevates points to a better degree of experience, balancing timeliness of buyer response with investigation efforts; captures all troubleshooting steps within the acceptable database to be able to guarantee seamless transitions and correct response to ticket decision in a well timed method.
Diagnostics Software – Interprets buyer complaints to develop troubleshooting plan; troubleshoots situation following guided work flows, procedures, specialised tools corresponding to mechanical and digital service instruments, and diagnoses laptop software program to isolate failed parts to allow a profitable restore; validates restore by duplicating criticism to make sure it has been resolved; paperwork outcomes of troubleshooting in enterprise techniques to speak what has been finished for fee and historic monitoring.
Digital Service Device Software – Identifies the suite of obtainable {hardware} and software program instruments required for a service occasion; makes use of the suitable digital instrument set to take care of the product or diagnose and troubleshoot a problem; interprets digital instrument outcomes or suggestions to find out subsequent steps for service decision.
Product Restore and Upkeep – Repairs and maintains mechanical/electrical merchandise following tips, utilizing required instruments inside commonplace restore time to make sure a high quality restore; disassembles and assembles engines or energy turbines following tips, utilizing required instruments to make sure a clear and arranged atmosphere; inspects and replaces elements and parts following re-use tips to attenuate clients value of possession; performs progressive harm verify following tips to revive to pre-failure situation.
Engine Programs Interactions – Interprets and analyzes the interactions of inner and exterior electrical and mechanical techniques (exhaust, heating, cooling, gas techniques, driveline, aftertreatment, controls, sensors, and so on.) by making use of instruments, service publications (Cummins, Unique Tools Producer) and taking measurements to effectively and appropriately diagnose and restore.
Well being and Security Fundamentals – Champions and fashions proactive well being and security behaviors by figuring out, reporting and taking part in actions to enhance well being and security to be able to construct an interdependent tradition and contribute to an injury-free office.
Schooling, Licenses, Certifications
Apprentice Skilled Engine Technician (Most well-liked)
Vocational diploma from related technical establishment
Regionally legitimate driving allow
This place might require licensing for compliance with export controls or sanctions laws.
Expertise
Fundamental degree discipline service work expertise
Intermediate degree information of and/or expertise with engine merchandise
Customer support expertise
Worker ought to aware of Software program Instruments like INSITE, INPOWER, C View & needs to be succesful sufficient to deal with Quantum engine points. Ought to conscious of about perform of ATS. Ought to able to understanding engine wiring Diagrams. Ought to have information about QSOL.
[ad_2]