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Location: Bengaluru
Firm: Schneider Electrical
The most important aims of the position can be:
- Analyze buyer escalations for prioritization
- Main decision on escalated buyer incidents
- Managing buyer expectations via decision course of
- Management in course of enchancment for buyer incident decision
- Mentoring of Technical Assist teams on new options and resolutions to widespread conditions
- Creating digital property to serving to prospects proactively
- Sharing key info via on-line technical communities
- Constructing diagnostics tooling to assist Technical Assist groups determine points themselves
- Help in undertaking verification and validation actions, bringing in buyer experiences
- Involvement in Programs Engineering actions based mostly on buyer experiences
- Involvement in undertaking critiques and defect triage to focus on buyer dangers
People that possess robust energy programs, power administration, and metering experience, in addition to a want to be a technical chief, ought to think about making use of to this position. It is best to have some IT expertise to mix along with your energy programs/electrical background.
{Qualifications}
- B.E/B.Tech EE or EC or equal
- Good publicity in buyer points troubleshooting and debugging information
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