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– Commercial –
Location: Gurugram
Firm: Xerox
Designation: Specialist Engineer
– Commercial –
Complete Expertise: Min 6 years expertise is required
Work Mode: WFO
Qualification
- B.E / Diploma (Electrical & Electronics)
- Candidates Must journey primarily based on the enterprise necessities.
- Work will probably be in Metro place solely.
Goal
- Chargeable for set up, upkeep and restore of personal firm and third social gathering merchandise and techniques together with {hardware}, software program, networking merchandise and working techniques.
- The function supplies full help protection for gear assigned to a Manufacturing Programs Group (PSG) buyer and specializing in Workplace Tools with the intention to keep the very best potential up-time for the client. Whereas the help extends from provide replenishment by means of completed output, together with operation of the gear and ending units, it additionally contains full break/repair restore of the assigned gear.
Scope
Particular:
- The work undertaken by the function holder is accomplished consistent with the Service Degree Settlement and Assertion of Work related for the client.
- Present help associated to the operation and upkeep of the assigned shopper’s gear, together with (as required) gear consumables administration.
Basic:
- Senior stage job with appreciable work expertise
- Has developed specialised abilities or is multi-skilled by means of job-related coaching
- Completes quite a lot of a typical assignments
- Could clear up issues of a recurring nature, however takes a broad perspective to issues and should establish new, much less apparent options
- Completes work with a restricted diploma of supervision
- Acts as an off-the-cuff useful resource for colleagues with much less expertise
- Could lead a crew within the efficiency of quite a lot of duties which can be typically routine
- Could have specialised exterior certification (technical roles)
Major Tasks
- Carry out routine providers to make sure gear availability to shopper web site customers.
- Carry out gear operation (printing, scanning, copying) to ship completed paperwork as required together with use of ending units.
- Function the first buyer contact for offering all upkeep, manufacturing and provide inventories of assigned gear
- Present acceptable communication, help, and interface to on-site shopper base as to gear standing and availability.
- Proactively handle consumables and provides substitute as required.
- Present buyer coaching on assigned merchandise to enhance finish person data of kit performance
- Keep acceptable communication with Managed & Technical Providers personnel inside assigned space of protection.
- Present correct and well timed month-to-month reporting of actions (as required) utilizing exercise reporting software program and instruments.
- Take accountability for buyer satisfaction by means of correct use of buyer administration abilities and interesting the help of different Xerox personnel as required.
- Develop schedules & implement preventative and corrective upkeep providers to maximise gear uptime and efficiency.
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