Vodafone launches GenAI chatbot on VOXI



The operator says the bot can ship ‘human-like interactions with clients’ and is ready to deal with refined shopper requests

At present, Vodafone UK has turn out to be the primary operator within the nation to launch a big language mannequin (LLM) chatbot, introducing the novel know-how for its VOXI clients.

The chatbot, which has been developed at the side of Accenture UK, is constructed on ChatGPT structure and can reportedly be used to ship extra nuanced customer support.

In keeping with Vodafone, the brand new chatbot can efficiently deal with ‘refined shopper requests’ delivered in naturalistic language. The instance supplied under exhibits the chatbot dealing with a comparatively refined request round pricing, which might sometimes be exhausting for a extra generic chatbot to reply precisely.

“VOXI is utilizing generative AI to basically reinvent its enterprise. The client expertise is simply the beginning of how this know-how will be adopted at scale throughout the organisation,” mentioned Accenture UK’s Generative AI Lead, Mark Farbrace.

Vodafone additionally notes that the AI has been developed utilizing an AI security framework geared toward defending clients and guaranteeing ‘the accountable and moral deployment of AI know-how’.

The chatbot will initially be trialled with a small variety of clients, with a wider rollout anticipated to comply with as soon as any preliminary points have been recognized and corrected.

Chatbots are actually nothing new for the telecoms business, which has used them to numerous levels of success for a few years. GenAI-based chatbots, nonetheless, are doubtlessly way more thrilling, providing not solely a extra versatile and personable expertise for the shopper, but additionally the potential for individually personalised shopper choices.



Is AI going to reshape what it means to be a telco in 2024? Be part of the dialogue at Related North 2024, dwell in Manchester

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Japan to scale back regulatory strain on incumbent NTT


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