DoorDash introduces AI, agent-powered voice-ordering resolution


DoorDash has launched voice-ordering capabilities incorporating AI, constructing on its mannequin leveraging brokers to assist restaurant operations. The fee-efficient innovation will assist operators enhance gross sales by answering all calls and pursuing incremental income alternatives, whereas offering a superb end-to-end buyer expertise, stated Rajat Shroff, head of Product and Design.

“Prospects anticipate extra from restaurateurs, and in return, restaurateurs anticipate much more technology-forward options from us — together with assist for cellphone channels to fulfill prospects the place they’re ordering,” he stated in an organization press launch. “Supporting operators by capturing buyer demand by way of investments in our voice product is a technique we’re delivering extra and enabling our companions to develop their enterprise.”

One in 5 prospects desire to order takeout by way of cellphone, in response to the 2023 Restaurant On-line Ordering Traits Report in addition to qualitative DoorDash analysis. Regardless of the desire, with continued staffing points, fluctuations in buyer demand, and an emphasis on in-store hospitality, operators could also be leaving income on the road. DoorDash, nonetheless, listened to suggestions from restaurant companions and buyer preferences to include AI into its voice-ordering product that might additional enhance the variable income of operator’s companies with out sacrificing high quality, Shroff stated.

DoorDash heard that as much as 50% of buyer calls are left unanswered, so coupling AI with stay brokers ensures buyer calls can be answered with little to no wait, enabling operators to seize the unmet buyer demand. By leveraging know-how and DoorDash’s menu data, prospects can be supplied with curated suggestions to enrich their meal, rising total ticket sizes by focused upselling, in response to the discharge.

Eating places seeking to facilitate supply of cellphone orders are additionally capable of faucet into DoorDash Drive, a white-label resolution that powers direct supply from any enterprise.


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